Designed to be flexible to individual learning needs, this course will develop the learner’s confidence and knowledge in communication strategies in order to enhance inter-personal skills, improve patient and staff well-being and contribute to career development.

A willingness to participate in a high-fidelity simulated role-play situation is anticipated from learners.

On completion of this course the learner will be able to:

  1. Identify the importance of good communication for the patient, the practitioner, the people and the employer.
  2. Analyse barriers and facilitators to good communication
  3. Reflect on communication failures in health and social care and identify strategies to improve or prevent future failures.
  4. Identify and implement communication strategies and frameworks to improve own practice.

Who will benefit:

This one day, small group communication course is designed to be of particular benefit to those working in clinical and/or healthcare management & leadership positions who face demanding, sensitive and challenging communication situations on a regular basis with patients and colleagues.


DREEAM, A Floor, West Block, QMC Campus, Derby Road, Nottingham. NG7 2UH

Start and finish times:

08:30 – 17:00 each day (breaks are built into the course timetable)

Previous Course Attendees said: 

“I really enjoyed the course - it was a comfortable, informal, safe space.”

“I have gain confidence in my skills and learnt strategies to break back news. Don’t fluff around a subject, be honest & direct.”

“The morning session was a great opportunity to talk and discuss experiences and thoughts. I rarely get a chance to do reflective group work, it was great. The SIM in the afternoon was useful to hone practice and learn from others.”

“It was very good exposure to watch other people deliver bad news. It was similarly good to watch myself back and see areas where I can improve.”

Please contact us if you have any queries, or if you wish to discuss a bespoke course to fit your specific needs.