As of last week, we updated our Cancellation Policy.
The Policy applies to all courses we run and its terms are incorporated into all course bookings.
The policy will:
- Provide clarity to customers prior to course enrolment
- Avoid unnecessary loss of training places
- Ensure equality and fairness for all DREEAM customers
- Facilitate structured financial management of courses run by DREEAM
If you are unable to attend the training course you have booked and paid for you have three options:
- Send a substitute in your place. We welcome a substitute delegate from your organisation if you are unable to attend. They may attend in your place at no extra cost, provided you inform DREEAM via email prior to the course date.
- Transfer to another course. DREEAM is able to transfer your booking to another course up to four weeks before the start date of the original course.
- Receive a refund. The amount refunded will depend on when you confirm you are no longer able to attend the course and request a refund.
Visit this link to find out more.